363bet Privacy Policy

363bet is an online sports betting and casino platform designed for adult players in Bangladesh. The platform offers cricket sportsbook markets, live casino games, slots, and instant-game titles, all transacted exclusively in Bangladeshi Taka (BDT) via local mobile financial services including bKash, Nagad, and Rocket.

We recognise that the personal data you entrust to us is sensitive, and we are committed to handling it with the highest degree of care, transparency, and purpose limitation. This Policy applies to all personal data we collect about you through the 363bet website, mobile-optimised site, and any related support or communication channels.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference. Capitalised terms not defined in this Policy carry the meanings assigned to them in the Terms & Conditions.

For the purposes of this Policy, the data controller responsible for your personal information is the operating entity behind the 363bet platform. All data-related enquiries, requests, and complaints should be directed to our support team using the contact details set out in Section 14 of this Policy.

363bet collects personal data through several distinct channels. The categories below describe what information is gathered and the primary method by which it is obtained.

3.1 Information You Provide Directly

• Registration data: Your chosen username, registered mobile phone number, date of birth, and any optional email address you choose to provide during account creation.
• Identity verification documents: Where age or identity verification is requested, you may be asked to submit a photograph of a government-issued identification document such as a National ID card (NID) or passport. These documents are processed solely for verification purposes and are not retained beyond the verification period except where required by applicable law.
• Support interactions: Any information you voluntarily share in live chat conversations, support tickets, or feedback submissions.
• Financial instructions: Mobile wallet numbers (bKash, Nagad, or Rocket account references) associated with deposit and withdrawal requests.

3.2 Information Collected Automatically

• Log data: IP address, access timestamps, pages visited, referral URL, and HTTP response codes recorded by our web servers each time you access the platform.
• Device data: Browser user-agent string, operating system, device type (mobile or desktop), screen resolution, and installed browser language.
• Session and cookie data: Authentication tokens, session identifiers, and analytics cookies placed on your device. See Section 9 for details.
• Geolocation data: Country and approximate city derived from your IP address. This is used to enforce geographic access restrictions and is not stored at a precise level.

3.3 Information From Third Parties

• Payment processors: Transaction confirmation references and status codes returned by bKash, Nagad, and Rocket when processing your deposits and withdrawals. 363bet does not receive or store raw wallet PINs or full account credentials from payment partners.
• Game studios: Aggregated game round results and RTP logs from certified game providers such as Pragmatic Play, Evolution Gaming, and Spribe. These logs are used for dispute resolution and fair play auditing.
• Fraud prevention partners: Device fingerprint risk scores and IP reputation data from our security service providers, used solely to detect and prevent fraudulent account activity.

363bet processes personal data only for specific, documented purposes. The table below sets out the primary purposes for which your data is used and the corresponding legal basis for each processing activity.

363bet does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review, except where strictly necessary for fraud prevention, in which case you retain the right to request human review of any decision.

363bet relies on the following legal bases when processing your personal data:

• Contract Performance: Processing that is necessary to provide you with the services you requested when creating a 363bet account, including account management, payment processing, and customer support.
• Legal Obligation: Processing required by applicable law, including anti-money laundering (AML) record-keeping requirements, age verification obligations, and responses to lawful requests from competent authorities.
• Legitimate Interests: Processing carried out for purposes that serve the genuine business interests of 363bet or the wider player community, such as fraud prevention, platform security, responsible gaming monitoring, and service improvement — where these interests are not overridden by your fundamental rights.
• Consent: Processing based on your freely given and specific consent, such as sending optional promotional communications. You may withdraw consent at any time by contacting support, without affecting the lawfulness of processing carried out prior to withdrawal.

363bet does not sell, rent, or trade your personal data. We share personal information only in the following limited circumstances:

• Payment Partners: Transaction details are shared with bKash, Nagad, and Rocket strictly to the extent necessary to process your deposit or withdrawal. Each payment partner operates under its own privacy policy and regulatory obligations.
• Game Studio Providers: Your player identifier and game activity data are shared with certified game studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe) to deliver game content, resolve round disputes, and support RTP auditing. Studios do not receive your full identity profile.
• Fraud Prevention & Security Services: Device fingerprint scores, IP reputation data, and anonymised behavioural signals may be processed by our contracted security service providers to detect and block fraudulent activity. These providers are bound by strict data processing agreements.
• Legal and Regulatory Authorities: 363bet will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, a court order, or a legitimate legal process. We will notify affected users where legally permissible to do so.
• Business Transfers: In the event of a merger, acquisition, or transfer of all or a substantial part of 363bet's business assets, personal data held by 363bet may be transferred to the successor entity, subject to equivalent privacy protections.

363bet retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, after which it is securely deleted or anonymised. The following indicative retention periods apply:

• Active account data (identity, contact, financial): Retained for the lifetime of your account plus a period of five years following account closure, to satisfy applicable AML record-keeping obligations.
• Transaction records (deposits, withdrawals, betting history): Retained for five years from the date of the transaction.
• Identity verification documents: Retained for the minimum period required by applicable law following the verification event, after which originals are deleted. Verification status records (pass/fail) are retained for the account lifetime.
• Support communications: Retained for two years from the date of the interaction to support dispute resolution and quality assurance.
• Server log and technical data: Retained for up to 90 days in raw form; anonymised aggregate metrics may be retained indefinitely for platform analytics.
• Marketing consent records: Retained for the duration of the consent and for one year following withdrawal of consent, to demonstrate compliance.

Where data is no longer required for its original purpose, 363bet will either delete it securely or anonymise it so that it can no longer be linked to any individual player.

363bet implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS Encryption: All data in transit between your device and the 363bet servers is encrypted using industry-standard TLS protocols. The platform operates exclusively over HTTPS.
• Data Encryption at Rest: Sensitive fields — including wallet identifiers, identity data, and authentication credentials — are stored in encrypted form using strong, industry-accepted encryption algorithms.
• Access Controls: Access to personal data within 363bet's systems is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of access required to perform their role.
• OTP Authentication: Account logins trigger an OTP sent to your registered mobile number, adding an additional layer of authentication beyond your password.
• Fraud Detection Systems: Automated systems monitor account activity in real time for patterns indicative of unauthorised access, account takeover, or fraudulent financial activity.
• Regular Security Reviews: 363bet conducts periodic internal reviews of security practices and works with qualified security professionals to identify and remediate potential vulnerabilities.

363bet uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) to operate the platform effectively. The cookies we use fall into the following categories:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They maintain your login session, store your authentication state, and enable core features such as account navigation and the bet slip. These cookies cannot be disabled without rendering the platform non-functional.
• Performance & Analytics Cookies: These cookies collect anonymised information about how players interact with the platform — such as which pages are visited most frequently and how long sessions last. This data is used solely to improve platform performance and user experience.
• Functional Cookies: These cookies remember your preferences, such as your preferred game category or display settings, to provide a more personalised experience on return visits.

363bet does not use third-party advertising cookies or behavioural targeting cookies. We do not track your activity across external websites.

You can manage cookie settings through your browser's privacy controls. Please note that disabling strictly necessary cookies will prevent the platform from functioning correctly. Clearing cookies will log you out of your current session.

363bet is strictly an adult platform. We do not knowingly collect, process, or retain personal data relating to individuals under the age of 18. Registration on the platform requires confirmation that the user is 18 years of age or older, and 363bet may request documentary proof of age at any time.

If 363bet becomes aware that personal data has been collected from an individual under the age of 18 — whether through a misrepresentation during registration or by any other means — that account will be immediately suspended and all associated personal data will be deleted as quickly as is technically practicable, except where retention is required by law for investigative purposes.

As a registered player of 363bet, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team using the details in Section 14. We will respond to all legitimate requests within a reasonable timeframe, and in any case within 30 days.

• Right of Access: You may request a copy of the personal data that 363bet holds about you, along with information on how it is being used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. For account-critical fields, identity verification may be required before changes are applied.
• Right to Erasure ("Right to be Forgotten"): You may request that 363bet delete your personal data. This right applies where the data is no longer necessary for its original purpose, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. This right is subject to overriding legal obligations — for example, AML laws require us to retain certain financial records even after account closure.
• Right to Restrict Processing: You may ask 363bet to restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data, pending verification.
• Right to Data Portability: Where processing is based on contract or consent, you may request a structured, machine-readable copy of personal data that you have provided to 363bet.
• Right to Object: You may object to the processing of your personal data where that processing is based on legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based solely on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any prior processing.

363bet will not charge a fee for exercising any of the above rights in standard circumstances. Requests that are manifestly unfounded, repetitive, or excessive may be subject to a reasonable administrative fee, of which you will be informed in advance.

The 363bet platform is operated with infrastructure and service partners that may be located in jurisdictions outside Bangladesh. Where personal data is transferred internationally — for example, to game studio providers or security service partners with overseas servers — 363bet takes steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy.

Such safeguards include contractual data processing agreements incorporating standard data protection clauses and, where available, transfers to jurisdictions that have been assessed to provide an adequate level of data protection. By using the 363bet platform, you acknowledge that your data may be processed in jurisdictions outside Bangladesh in accordance with these safeguards.

363bet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we provide. When material changes are made, we will update the effective date at the top of this page and notify registered players through the platform interface or via the registered mobile number where appropriate.

We encourage you to review this Policy periodically. Your continued use of the 363bet platform following the publication of a revised Policy constitutes your acceptance of the updated terms. If you object to any change, you must cease using the platform and contact support to close your account before the revised Policy takes effect.

If you have any questions, concerns, or requests relating to this Privacy Policy, or if you wish to exercise any of the data rights described in Section 11, please contact the 363bet privacy team using the details below:

When submitting a data rights request, please include your registered username and a clear description of your request. For requests involving access to or deletion of personal data, 363bet may require identity verification before taking action to ensure the security of your account.

We take all privacy concerns seriously and will handle your request with care, discretion, and in accordance with the principles set out in this Policy. If you are not satisfied with our response, you retain the right to escalate your concern to the relevant supervisory authority or data protection body applicable in your jurisdiction.